Privacy Policy

Last updated: 23 July 2026

1. Introduction

Ropak Online Store (“Ropak”, “we”, “our” or “us”) is committed to protecting your privacy and managing your personal information safely, responsibly and transparently. This Privacy Policy explains how we collect, use, store, share and protect your information when you use our website, WhatsApp ordering system or other related digital services.

By using our services, you accept the terms set out in this Privacy Policy.

2. Information We Collect

We collect the information needed to provide, manage and improve our services.

2.1 Personal Information

Full name
Contact details, including mobile number and email address
Delivery address
Billing information
Account login details, where applicable

2.2 Transactional Information

Purchase history
Payment confirmations
Delivery and fulfilment records
Order-related communication logs

2.3 Technical Information

IP address
Browser type and version
Device information
Cookies and usage analytics
Pages visited and time spent on the website

2.4 WhatsApp Ordering Data

Chat messages
Order requests
Media shared for product enquiries
Customer service interactions

3. How We Use Your Information

We use your information for the purposes below.

Order processing: To confirm, prepare and deliver purchases.
Customer support: To answer enquiries, resolve complaints and handle service requests.
Account management: To maintain your profile and order history.
Payment verification: To process payments securely and help prevent fraud.
Service improvement: To review usage trends and improve our website and WhatsApp ordering system.
Marketing communication: To send promotions, product updates and special offers when you have consented.
Legal compliance: To meet our obligations under POPIA and other applicable laws.

4. Legal Basis for Processing (POPIA Compliance)

We process personal information only when a lawful basis applies, including:

Consent: When you provide information voluntarily or opt in to marketing.
Contractual necessity: To process orders and deliver goods.
Legal obligation: To keep records required by law.
Legitimate interest: To improve our services, prevent fraud and protect our platform.

5. How We Store and Protect Your Information

We use suitable security measures to help protect your personal information, including:

Encrypted payment processing
Secure server infrastructure
Access controls and authentication
Regular security audits
Data minimisation practices
Secure WhatsApp Business API communication

We retain your information only for as long as needed for the purposes described in this policy or as required by law.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary, including:

Payment processors, such as banks and card gateways
Delivery partners
IT service providers
Regulatory authorities, where legally required

All third parties must meet confidentiality and data protection requirements.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to support website functionality and improve your browsing experience.

Essential cookies: Support core website functions.
Performance cookies: Help us understand website use and improve performance.
Preference cookies: Save selected settings and preferences.

You can manage or disable cookies through your browser settings.

8. WhatsApp Data Handling

When you order or contact us through WhatsApp, we handle your information as follows:

Chats are stored securely.
Only authorised staff may access conversations.
Shared media, such as photos or videos, is used only for order verification or product enquiries.
WhatsApp encryption helps protect messages in transit.

9. Your Rights

Under POPIA, you may:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your information, where applicable
Object to certain types of processing
Withdraw consent where processing relies on consent
Request data portability, where applicable

We will respond to privacy requests within a reasonable timeframe.

10. Children’s Privacy

Ropak does not knowingly collect personal information from anyone under 18. If we discover that such information has been collected, we will delete it as soon as reasonably possible.

11. International Data Transfers

If your information is transferred outside South Africa, we will take reasonable steps to ensure appropriate data protection safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last updated” date.

13. Contact Information

For privacy questions or requests, please contact:

Ropak Online Store – Privacy Office
Email: support@ropakgroup.co.za
Phone: 021 577 2750
Address: 19 Christopher Starke street, Atlantis, 7349, Western Cape, South Africa